At Hotel Vatika, we strive to ensure your satisfaction with every aspect of your stay. If for any reason you are not entirely satisfied with our services, we are here to assist you with our Refund and Returns Policy.

1. Reservation Cancellations:
   • Cancellation Deadline: Reservations must be canceled by [cancellation deadline] local time on the scheduled check-in date to avoid cancellation fees.
   • Cancellation Fees: Cancellation fees may apply based on the cancellation deadline and the terms of your reservation. Please refer to your reservation confirmation for specific details.
2. Refund Eligibility:
   • Non-Refundable Reservations: Some reservations, such as promotional rates or special packages, may be non-refundable. Please review the terms and conditions of your reservation for refund eligibility.
   • Refund Processing Time: Refunds for eligible cancellations will be processed within [processing time] business days. The time taken for the refund to reflect in your account may vary depending on your financial institution.
3. Modification or Change:
   • Modification Requests: If you need to modify your reservation, please contact us as soon as possible. We will do our best to accommodate your request, subject to availability and any applicable fees.
4. Damaged or Defective Goods:
   • Room Amenities: If you encounter any issues with room amenities or facilities during your stay, please notify our staff immediately so that we can address the matter promptly.
   • Compensation: Depending on the nature of the issue, we may offer compensation or alternative arrangements to ensure your satisfaction.